Shri Krupa Services Pvt. Ltd. (“Shri Krupa Services”, “we”, “us”, “our”) operates the Shri Krupa Services mobile application (the “App”). This policy explains exactly what personal data the App collects, why we collect it, who we share it with, how long we keep it, and how you can access or delete it.
1. Who we are
Shri Krupa Services Pvt. Ltd. is the data controller (also referred to as the “Data Fiduciary” under Indian law) responsible for the personal data described in this policy.
Shri Krupa Services Pvt. Ltd.
Office No. 201 & 202, Prestige Plaza II,
Old Mumbai–Pune Highway, Beside Nigdi Flyover,
Akurdi, Pune, Maharashtra 411035, India
Telephone: +91 86699 66564
Email: info@skspl.com
2. Information we collect
2.1 Information you give us
| Data | When collected | Why |
|---|---|---|
| Full name | Account registration | To identify you and address you correctly on your requests |
| Email address | Account registration | Your sign-in identifier, password resets, and service correspondence |
| Phone number | Registration and service requests | So our team can contact you about a request |
| Address / city | Registration and service requests | To identify where the service is required |
| Password | Account registration | Stored only as a one-way cryptographic hash. We never store or can read your password. |
| Service request content (subject, message, selected service) |
When you submit a request | To understand and fulfil your request |
2.2 Camera and photo library
You may optionally attach photographs to a service request so our team understands the site or issue before they arrive. When you tap “Add a photo”, you choose whether to take a new photo with the camera or select an existing one from your photo library. Your device will then ask for permission.
- We access the camera and photo library only at the moment you choose to attach a photo.
- We never scan, index, or read your photo library in the background.
- Only the specific images you select are uploaded. Nothing else is accessed.
- Attaching photos is entirely optional. You can submit a request without any.
2.3 Location
You may optionally share the location of the site where the service is needed, so our team is dispatched to the right place. This happens only when you tap “Use my current location” on the service request form.
- Location is collected only while the App is open and only after that explicit tap.
- We do not collect location in the background, and we do not track your movements.
- You can remove a captured location before submitting, or type the address manually instead.
- Sharing location is entirely optional. You can submit a request without it.
Separately, where an individual uses the App as an authorised employee of Shri Krupa Services for on-site work reporting, location may be recorded as part of that work record. This applies only to accounts we provision internally and never to customer accounts.
2.4 Device and technical information
- Device identifier — on iOS this is the Identifier for Vendor, an identifier that is specific to our App and reset when you uninstall it. Used to register your device for notifications and to help secure your session.
- Push notification token — issued by Apple Push Notification service or Firebase Cloud Messaging so we can notify you when the status of your request changes.
- Device model, operating system version and app version — for support and diagnosing faults.
- Diagnostic and error information — to identify and fix problems.
2.5 What we do not collect
- We do not collect payment card or bank details through the App.
- We do not collect your contacts, calendar, messages, call logs, or health data.
- We do not use advertising identifiers and we serve no advertising.
- We do not track you across other companies’ apps or websites.
3. How we use your information
- To create and maintain your account and authenticate you.
- To receive, assess, assign, and fulfil your service requests.
- To keep you informed of the status of a request, including push notifications.
- To contact you about a request by phone or email.
- To provide customer support and respond to your enquiries.
- To maintain records of services performed, for business, accounting, and legal purposes.
- To secure the service, prevent misuse, and investigate suspected abuse.
- To comply with applicable law.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects, and we do not profile you for advertising.
4. Legal basis for processing
- Performance of a contract — to deliver the services you request.
- Consent — for optional features such as location, photo attachments, and push notifications. You may withdraw consent at any time in your device settings.
- Legitimate interests — securing the service and preventing misuse.
- Legal obligation — where retention or disclosure is required by law.
5. Sharing and disclosure
We do not sell your personal data. We share it only as follows:
- Our own personnel — supervisors and managers who need it to fulfil your request.
- Google LLC (Firebase Cloud Messaging) — processes your push notification token to deliver notifications. See the Firebase privacy information.
- Apple Inc. — operates the Apple Push Notification service used to deliver notifications to iOS devices.
- Our hosting provider — stores data on our behalf under contract.
- Legal and regulatory authorities — where we are required by law, or to establish, exercise, or defend legal claims.
- Successors in a business transfer — if our business is merged or acquired, subject to this policy continuing to apply.
6. Data retention
| Data | Retention |
|---|---|
| Account details (name, email, phone, address) | Until you delete your account |
| Service requests and attached photos | Retained as a business record; personal identifiers are removed when you delete your account |
| Location attached to a request | Retained with that service record |
| Push notification token | Until you uninstall the App or delete your account |
| Diagnostic and error logs | Typically up to 12 months |
7. Deleting your account
You can delete your account at any time from inside the App:
Open the App → Profile tab → Delete Account → confirm.
When you confirm deletion, we immediately and permanently:
- delete your account record, including your name, email address, phone number, and address;
- delete your stored password hash;
- remove your personal details from any service requests you raised; and
- invalidate your session so it cannot be reused.
Your account cannot be recovered afterwards. We retain the underlying service record in an anonymised form — with your name, email address, phone number, and city removed — because we are required to keep records of services performed for accounting and legal purposes. That anonymised record can no longer be linked to you.
If you are unable to use the in-App option, email info@skspl.com from your registered email address and we will delete your account within 30 days.
8. Your rights
- Access — request a copy of the personal data we hold about you.
- Correction — correct inaccurate data, including from the Profile screen in the App.
- Deletion — delete your account and personal data, as described in section 7.
- Withdraw consent — disable location, camera, photo, or notification access at any time in your device settings, without losing access to the rest of the App.
- Object or restrict — object to, or ask us to restrict, certain processing.
- Complain — lodge a complaint with your data protection authority.
To exercise any right, contact us using the details in section 13. We respond within 30 days.
9. Security
- All data is transmitted over encrypted HTTPS connections.
- Passwords are stored only as one-way cryptographic hashes.
- Access to personal data is restricted to authorised personnel who need it.
- Sessions use signed, expiring tokens that are invalidated on sign-out or account deletion.
No system can be guaranteed completely secure. If a breach affects your personal data, we will notify you and the relevant authorities as required by applicable law.
10. Children
The App is intended for business customers and is not directed at children. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has provided us personal data, contact us and we will delete it.
11. International transfers
Your data is stored on servers operated by our hosting provider. Our notification providers (Google and Apple) may process the notification token outside your country. Where data is transferred internationally, we take steps to ensure it remains protected in line with this policy and applicable law.
12. Changes to this policy
We may update this policy. The revised version will be posted at this address with an updated effective date. Material changes will be communicated in the App or by email.
13. Contact us
Shri Krupa Services Pvt. Ltd.
Office No. 201 & 202, Prestige Plaza II,
Old Mumbai–Pune Highway, Beside Nigdi Flyover,
Akurdi, Pune, Maharashtra 411035, India
Telephone: +91 86699 66564
Email: info@skspl.com
Website: https://www.skspl.com/
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, you may contact our Grievance Officer regarding any complaint about the processing of your personal data:
The Grievance Officer
Shri Krupa Services Pvt. Ltd.
Office No. 201 & 202, Prestige Plaza II,
Old Mumbai–Pune Highway, Beside Nigdi Flyover,
Akurdi, Pune, Maharashtra 411035, India
Email: info@skspl.com
Telephone: +91 86699 66564
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.